Terms and Shipping ;
Terms of Purchase
When purchasing an animal from us, we want to make sure you feel satisfied with your purchase from start to finish. On our end, we will represent the animals exactly as they are, with as accurate a weight and age as possible. We will also provide you with pictures of the exact animal that you are buying, no stock pictures here. Shipping will be determined on a case by case basis based on package weight and location.

Live arrival guarantee
We guarantee a live arrival for all animals, as long as there is no carrier error, AND you are home to receive the animals. We ship Monday through Wednesday only, and unless you are in a very rural area, your geckos will arrive by 10:30am. However, we strongly reccomend that you use early arrival shipping on your animals. If you do, we will split the difference between regular AM and early arrival shipping 50/50 with you. You must also contact us as soon as possible after arrival to let us know that your animal has arrived safely and alive. We provide you with a 15-minute window to receive the animal, open the package, and verify its health.
Holding animals
We understand that sometimes you see that one animal that just clicks with you when your finances are not in line to purchase the animal you want. We will hold animals for you with a deposit and payment plan that both of us agree upon IN WRITING. Most often we require a minimum 20% monthly payment, with a minimum 20% downpayment. If there is a weather or scheduling problem that prevents shipping, we will hold your animals for you until shipping is possible. There is no fee for holding a gecko; we'll feed it for you until it's paid up.

Technical support
We will provide you with full care and support for the life of the animals you purchase from us. If you need any support or have any care questions; we are more than happy to help.

Payment methods
Our preferred method of payment for your animals or diet is the use of paypal, though we will also accept money orders, and possibly checks on a case by case basis. Note that checks must ‘clear’ before we will ship, no exceptions.